Privacy Policy
1. Introduction
Welcome to PinePlanner! We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you use our Seamless Appointment Scheduling service.
2. Information We Collect
- Personal Information: When you sign up for PinePlanner, we collect personal information such as your name, email address, phone number, and any other information you provide during the registration process.
- Appointment Data: We collect information related to your appointments, including schedules, client details, and any notes you add to your appointments.
- Usage Data: We collect information about how you use PinePlanner, including your interaction with our website and mobile application, which may include IP addresses, browser type, and usage patterns.
3. How We Use Your Information
- Service Provision: We use your personal and appointment data to provide you with seamless scheduling and appointment management services.
- Communication: We may use your contact information to send you notifications about your appointments, updates about our services, or customer support messages.
- Improvement: We use usage data to analyze and improve our services, ensuring a better experience for all users.
- Legal Compliance: We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.
4. Information Sharing and Disclosure
- Service Providers: We may share your information with third-party service providers who help us operate our service, such as payment processors or cloud storage providers. These providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose.
- Legal Requirements: We may disclose your information if required by law, such as in response to a court order or legal process, or to protect the rights, property, and safety of PinePlanner, our users, or others.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no security measures are entirely foolproof, and we cannot guarantee absolute security.
6. Your Choices
- Account Information: You can update or correct your account information at any time by logging into your PinePlanner account.
- Data Deletion: You can request the deletion of your personal data by contacting our customer support team. Please note that some information may be retained for legal or operational purposes.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the new policy on our website or sending you an email notification.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: appointexsystems@gmail.com
Phone: +234 904 278 1718
Address: 23, Henry Ohanugo street, Off Renecon Road, Marcauly, Baiyeku, Ikorodu
Refund Policy
1. General Refund Policy
At PinePlanner, we strive to provide the best appointment scheduling experience for our users. However, if you are not satisfied with our service, we offer a refund policy under the following conditions:
2. Subscription Refunds
- Free Trial Period: PinePlanner may offer a free trial period for new users. If you cancel your subscription within the trial period, you will not be charged.
- Monthly Subscriptions: If you cancel your monthly subscription, no further charges will be applied, but you will not receive a refund for the current billing cycle. Your subscription will remain active until the end of the current billing period.
- Annual Subscriptions: If you cancel your annual subscription within 14 days of purchase, you are eligible for a full refund. After 14 days, no refunds will be issued, but your subscription will remain active until the end of the annual billing period.
3. Refund Process
- Requesting a Refund: To request a refund, please contact our customer support team at appointexsystems@gmail.com with your account details and the reason for your request.
- Processing Time: Refunds are typically processed within 7-10 business days after your request is approved. The refund will be issued to the original payment method used for the purchase.
4. Non-Refundable Services
- Add-On Services: Payments for add-on services, such as premium features or third-party integrations, are non-refundable.
- One-Time Fees: Any one-time fees, such as setup or customization fees, are non-refundable.
5. Changes to This Refund Policy
PinePlanner reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website, and users will be notified via email of significant updates.
6. Contact Us
If you have any questions or need assistance with a refund, please contact us at:
Email: appointexsystems@gmail.com
Phone: +234 904 278 1718
Address: 23, Henry Ohanugo street, Off Renecon Road, Marcauly, Baiyeku, Ikorodu